COVID-19 Housing Information

Financial assistance for housing and utility payments may be available through other organizations. Click here for more information. 

At this time, NeighborWorks Lincoln does not offer financial aid to current homeowners; but, we are here to assist as you navigate your options. If you would like to speak to someone at our office, please contact our HUD Certified Housing Counselor, Bill Porn, at

For translated general COVID-19 information, click here. (Spanish, Arabic, Karen, Sudanese, Burmese, Kurdish, Nuer, Nepali, Zomi, and Pashto, provided by Lutheran Family Services)

Mortgage Forbearance




Unable to make your mortgage payment? Some lenders are offering programs to help during this trying time. If you or someone you know is unable to make their mortgage payment on time due to COVID-19 or otherwise, please contact the loan servicer directly (the company you send your payment to).  Never miss a mortgage payment because you do not think there is another option; always call your lender as soon as possible. Loan forbearance may be an option.

Loan Forbearance [fawr-bair-uhns], noun: pausing or lowering loan payments for a limited period of time.

The recent CARES Act ensures that:

NeighborWorks Lincoln clients receive their first mortgage through US Bank or West Gate Bank. Please have your account number ready when you call. Their contact information is:

US Bank: 1-888-287-7817
West Gate Bank: 1-877-929-4545 or

If you are with a different lender, their contact information should be on your account statement or on their website. 

Please Note: Banks are experiencing high call volumes as forbearance requests have increased by 1,896% due to COVID-19. Because of this, please only call if you are unable to make your mortgage payment.

If I receive a forbearance, do I have to repay my skipped payments?

Yes, you must pay the money back. It is not forgiven. This typically looks one of three ways:

You and your lender will work out repayment options. Whatever you agree upon, make sure to get it in writing.

The following video explains loan forbearance in greater detail.

Beware of Scams!

COVID-19 hasn’t stopped scammers. No one will ever call or email you and request any personal information. If anyone contacts you and asks for your Social Security number, bank account number, credit card information, Medicare ID  number, drivers license number or any other personally identifiable information by phone, in person, by text message, or email, DO NOT give it to them. You can report scams at

Fair Housing

NeighborWorks Lincoln supports Fair Housing and does not discriminate based on race, color, national origin, religion, sex, familial status, or disability. In a time like this, we stay true to this commitment. If you are experiencing COVID-19 related housing discrimination issues, please report it. You can do so by contacting HUD or by completing this confidential form with the Lincoln Commission on Human Rights. 

Additional Resources

Homeowners Insurance and COVID-19: Relief Options and Considerations for Our New Reality

Opening Doors in Our Community

NeighborWorks Lincoln is a non-profit organization dedicated to community revitalization through an active partnership of resident leaders, private businesses and public officials. We open doors for people to achieve their dreams of home ownership and for others who desire a safe and attractive neighborhood.

What an amazing organization! NeighborWorks Lincoln has changed my life!

– Nykole R.
NeighborWorks Lincoln

NeighborWorks Lincoln